At TeoPay, we are committed to providing you with a transparent, secure, and personalized experience when you visit our website. This Cookie Policy explains how and why we use cookies and similar technologies, and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our website. These files contain information that helps us recognize your device when you return to our site, allowing us to provide you with a more personalized and efficient browsing experience.

Cookies serve various purposes, from enabling essential website functions to helping us understand how you interact with our services so we can continuously improve them.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled. They enable core functionality such as:

• Security and fraud prevention

• Payment processing and transaction security

• User authentication and account access

• Load balancing and site performance

• Remembering your cookie preferences

Legal Basis: These cookies are necessary for the legitimate operation of our services and do not require your consent.

Performance and Analytics Cookies

We use these cookies to understand how visitors interact with our website and services. They help us:

• Analyze website traffic and user behavior patterns

• Identify popular features and content

• Monitor site performance and loading times

• Detect and resolve technical issues

• Track conversion rates and payment completion

• Test new features and improvements

Data collected may include: Pages visited, time spent on site, click patterns, error messages, and referral sources.

Functional Cookies

These cookies enhance your browsing experience by remembering your preferences and choices:

• Language and currency preferences

• Login credentials (when you choose to stay logged in)

• Customized dashboard settings

• Recently viewed transactions or services

• Accessibility preferences

Marketing and Advertising Cookies

We only use these cookies with your explicit consent. When enabled, they help us:

• Display relevant advertisements on our site and partner websites

• Measure the effectiveness of our marketing campaigns

• Prevent you from seeing the same advertisement repeatedly

• Provide personalized content based on your interests

• Track referrals from our marketing partners

Social Media and Third-Party Cookies

When you interact with social media features on our site (such as sharing buttons or embedded content), third-party cookies may be placed by:

• Social media platforms (Facebook, Twitter, LinkedIn)

• Payment processors and financial service providers

• Analytics providers (Google Analytics)

• Customer support platforms

• Fraud prevention services

Important: These third parties have their own privacy policies governing how they use your data.

Cookie Retention Periods

Different cookies are retained for different periods:

• Session cookies: Deleted when you close your browser

• Persistent cookies: Stored for periods ranging from 30 days to 2 years

• Analytics cookies: Typically retained for 26 months

• Marketing cookies: Usually retained for 12-24 months

Managing Your Cookie Preferences

Cookie Banner

When you first visit our site, you’ll see a cookie banner where you can:

• Accept all cookies

• Reject non-essential cookies

• Customize your preferences by category

Cookie Settings

You can modify your cookie preferences at any time by:

• Clicking the “Cookie Settings” link in our website footer

• Visiting your account settings page

• Using our Cookie Preference Center

Browser Settings

You can also control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and Site Permissions

Note: Disabling essential cookies may affect website functionality and your ability to use our payment services.

Your Rights and Choices

Under applicable privacy laws, you have the right to:

• Know what cookies we use and why

• Withdraw your consent for non-essential cookies at any time

• Request deletion of your personal data collected through cookies

• Access information about how your data is processed

• Lodge a complaint with your data protection authority

International Transfers

As TeoPay operates globally, some cookies may involve transferring data to countries outside your jurisdiction. We ensure appropriate safeguards are in place for all such transfers in compliance with applicable data protection laws.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our services. We’ll notify you of any significant changes by:

• Displaying a prominent notice on our website

• Sending email notifications to registered users

• Updating the “Last Modified” date at the bottom of this policy

Contact Us

If you have questions about our use of cookies or this policy, please contact us:

Email: service@teopay.com
Support: service@teopay.com
Address: service@teopay.com